Return, Exchange & Refund Policy

Return Eligibility

We accept returns on unused, unworn ready-to-wear items in original condition. Before sending anything back, make sure it meets the following:

• Time frame: request raised within 3 days of delivery.
• Condition: unwashed, unworn, free of stains, perfume or odour.
• Tags & packaging: original price tag and packaging intact.
• Proof of purchase: order number or receipt required.

Size & Product Exchange

Ordered the wrong size, or the fit isn't quite right? We offer a one-time exchange on all ready-to-wear hoodies, sweatshirts, drop-shoulder shirts and trousers.

• Window: exchange requests accepted within 5 days of delivery.
• Availability: subject to stock in the requested size or colour.
• Shipping: customer covers return shipping; we cover dispatch of the new item.
• Limit: one exchange per order, to keep things fast and fair.

Custom & Made-to-Measure Orders

Our women's line and all custom designs are cut and stitched only after you order, in your size and your colour. Because each piece is made for one person, the rules are a little different:

• Change of mind: custom and made-to-measure pieces cannot be returned or exchanged for change of mind.
• Our mistake, our cost: if there is a stitching fault, the wrong colour, or the piece does not match the measurements you confirmed on WhatsApp, we alter or remake it free of charge.
• Report window: tell us within 48 hours of delivery, with clear photos or a short video.
• Measurements: we stitch exactly to the measurements you confirm, so please double-check them before approving.
• Advance payment: the 50% advance is fully refundable if you cancel within 24 hours of payment, before cutting starts. After that it is non-refundable.

Refund Process

Once your returned item clears quality inspection, your refund is processed through one of the following:

• Bank Transfer / Easypaisa / JazzCash: sent to the account details you provide, usually within 5–7 working days.
• Store Credit: instant credit toward your next Haseen Wears order.
• Advance payments: where a refund is due on a custom order, the advance is sent back to the account it was paid from.

Non-Returnable Items

For hygiene and customisation reasons, the following cannot be returned or exchanged:

• Items marked Clearance (final sale).
• Custom, personalised and made-to-measure pieces, except where the fault is ours (see Custom Orders above).
• Products showing signs of wear, washing, or altered tags.
• Gift cards and promotional bundle items.

How to Start a Return or Exchange

Getting a return or exchange going takes just a few minutes:

1. Reach outMessage us on WhatsApp or email with your order number and reason.
2. Get approvalOur team confirms eligibility and shares the return address.
3. Ship it backPack the item with tags intact and send it via any courier.
4. Inspection & resolutionWe inspect the item and process your refund or dispatch your exchange.

Damaged, Defective or Wrong Item

If your order arrives damaged, defective, or isn't what you ordered, we take full responsibility, with no return shipping cost to you. This applies to ready-to-wear and custom orders alike.

• Report the issue within 48 hours of delivery, with clear photos or a short video of the product and packaging.
• We'll arrange a free replacement, exchange, or full refund, your choice.
• Return pickup, where available, is arranged on us for these cases.